Friday, June 26, 2026

Behind Closed Doors - Part 2

 

Your Weekly Staff Meeting | John Pearson Associates
Issue No. 617 of Your Weekly Staff Meeting (Aug. 21, 2024) adds a “Part 2” to last issue’s mention of the memoir by Nixon’s and Reagan’s speech writer, Ken Khachigian. Totally captivating! Enjoy! Plus, click here to see book recommendations in all 20 management buckets (core competencies), and click here for more book reviews. Also, read my recent review of The 365 Day Leader: Recalibrate Your Calling Every Day, by Dick Daniels. 


Really! President Ronald Reagan described his first meeting at the 1981 Ottawa Summit with the Big Seven (aka the “Group of Seven” countries): “…I was the new kid, and no one got around to introducing me, so when it came to me, I just said, ‘My name is Ron.’” (Imagine! The leaders of the UK, France, West Germany, Japan, Italy, and Canada—all in the room, but no one introduced the new president of the US!)

 
Your First 90 Days? How About Your First 90 Hours? Behind Closed Doors (Part 2)

Honest! I made 74 notes on the front blank pages of Behind Closed Doors. You’ll love the fascinating details behind every single highlight. (Really.) But here’s my problem: I spotlighted 10 stunning sections that are still competing for my attention-getting big opening.

In my last issue I alerted you to three books and a movie that were in the queue. Here’s the first book:
Ken Khachigian’s  hot-off-the-press page-turner reads like today’s headlines. Honest! If you’re watching the breaking news this week from the Democratic National Convention in Chicago (or like some of us old timers, comparing it to the 1968 Chicago convention), you’ll love the author’s tutorial in Political Speechwriting 401. 

Known as the “Word Donkey” for the speeches he wrote for both Richard Nixon and Ronald Reagan, Khachigian’s 496-page memoir includes this entry from October 15, 1980 (Incumbent Jimmy Carter versus Candidate Reagan, former governor of California):

“…Carter seemed to embrace a tax increase when he flubbed by claiming that among the factors causing inflation was ‘the government wasn’t taking in sufficient revenues to meet a greatly expanding budget.’”

On Reagan’s campaign plane from Sioux Falls, S.D., to Lima, Ohio, Khachigian had orders to craft a new speech in response to Carter’s blunder. “Not a little panicked and stressed, I hoped my fingers would find magic words to emerge from the IBM typewriter to exploit Carter’s weird [there’s that word again!] connection of inflation and high taxes.” 

“Fortunately, I was able to concoct one of the more inspired punch lines of the campaign. I rushed it to the typists, Shirley Moore and Michele Davis; Shirley put it onto Reagan’s half sheets for speaking, and Michele into press release format after Reagan made his edits. They used Wite-Out to correct typing errors, dried the pages under the plane’s air vents and typed over them.” (Reminder: 1980 campaigns had no email, no iPhones, and no Internet.)

The punch line for Reagan’s speech: “We now know what Mr. Carter plans to do with four more years. Catch your breath, hold on to your hats, and grab your wallets because Jimmy Carter’s analysis of the economy means that his answer is higher taxes.” Khachigian adds, “The ‘catch your breath’ line made all three networks that night, so the last-minute change was successful.” 

Now, during this 2024 campaign, you should listen for a replay of Reagan’s words (including these scripted by Khachigian):
“Are you better off than you were four years ago?”
• “Jimmy Carter is fond of quoting presidents like Franklin Roosevelt, Harry Truman and John F. Kennedy, but I’ve noticed that there is one Democrat that he doesn’t speak much about, and that is Jimmy Carter.”

You’ll appreciate the down-to-earth simplicity of Reagan’s campaign speeches and his presidential speeches. After Reagan won, Khachigian notes that “As president, he was now empowered to go beyond preaching the gospel and put it into practice.” A few more zingers:
“There’s no such thing as federal funds. ‘It’s your money.’”
• “Business taxes aren’t paid by business; they’re paid by you.”
• “…there are seven million Americans caught up in the personal indignity and human tragedy of unemployment. If they stood in a line, allowing three feet for each person, the line would reach from the coast of Maine to California.” 

Khachigian’s robust memoir gives leaders and readers a front row seat to two U.S. presidents—and a reminder that back then, those speeches were crafted on an IBM Selectric typewriter! For more on Nixon, view Ken Khachigian’s talk and Q&A hosted by the Richard Nixon Foundation on July 23, 2024.
 
 
In his recent talk for the Richard Nixon Foundation, author Ken Khachigian describes the hilarious fact-checking for Reagan’s word picture that the national debt was approaching $1 trillion. (Today, it is $35 trillion!) View Khachigian’s talk here.

Reagan’s word picture: “If you had a stack of thousand-dollar bills in your hand only four inches high, you’d be a millionaire. A trillion dollars would be a stack of thousand-dollar bills over eighty miles high.” Khachigian was skeptical of the math and asked Reagan:

KK: “…if you’ll excuse the question, Mr. President, where on earth did you come up with the number for the thousand-dollar bills reaching up to the sky?"

RR: “Well, by long division.”

KK adds: “I chuckled quietly while picturing him with a yellow pad dividing mysterious numbers into 1,000,000,000,000.”

So Khachigian asked his staff to fact-check that 80-mile high number, noting in his recent talk that there is no shortage of “nerds” that work in our government agencies. The stats on $1 trillion came back: 
   • Loosely stacked, the pile of $1,000 bills would be 67 miles high.
   • Bound together, the stack would be 63 miles high!

Reagan’s memorable word pictures reminded me of bestselling author Chip Heath and his practical book for leaders, speakers, and writers: Making Numbers Count: The Art and Science of Communicating Numbers.

Reagan’s landslide victory on Nov. 4, 1980, was stunning (489 of 538 electoral votes). And Khachigian was close to the action, including at Reagan’s first cabinet meetings in January 1981. The “Reagan Revolution” agenda? The author quotes David Stockman, “the young OMB director,” who said to the president, “I recommend you do what you pledged in the campaign.” (Really? You can do that?)

According to the author of The First 90 Days (my 2010 book-of-the-year), “The president of the United States gets 100 days to prove himself [or herself?]; you get 90.” Yet Reagan didn’t need 100 days, or even 90. How about 90 hours?

Khachigian writes about Reagan: “His energy and enthusiasm were infectious throughout five cabinet meetings crammed into less than two weeks to cut the budget, reduce taxes, and deregulate government. The weight of his presence was greater and more emphatic than history has given him credit, and seated behind him, I took notes to preserve a record of his historic undertaking.”

Where were you when President Reagan was shot on March 30, 1981? (Joanne and I were in Manila in the Philippines. I remember paperboys in the streets hawking newspapers that featured “second coming” headlines.) Khachigian was asked by Vice President George H.W. Bush’s press aide to help draft a reassuring statement for the nation. (Imagine!) 

And how timely: Last week in the WSJ, Peggy Noonan contrasts then Vice President Bush with current Vice President Kamala Harris. Read “The Vice President’s Biggest Speech. In July 1988, George H.W. Bush was famous but unknown—and down in the polls by 17 points.”

You’ll love this front-row seat from a gifted speechwriter’s perspective. Captivating! Here are a few more teasers:
• Press secretary Jim Brady on being selected: “I don’t know which of these is the worst. Number two is getting it; but number one is not getting it.”
• A second-grader’s letter to President Reagan following the assassination attempt: “I hope you get well quick or you might have to make a speech in your pajamas. P.S. If you have to make a speech in your pajamas, I warned you.” (The President used that in his next speech!)
• Having served Nixon, Khachigian became an important go-between for Nixon’s political advice to Reagan. Fascinating! The 75-page appendix includes copies of actual letters and memos from Nixon, then based in San Clemente, Calif., to Reagan and the author. 

• Nixon quoted Churchill: “History will treat me well because I intend to write it!” (Khachigian conducted research for Nixon’s memoir, all 1,136 pages.)
• Robert Novak, the legendary syndicated columnist and TV commentator, would often meet with Khachigian when he was in California “over pasta at Orange County’s acclaimed Antonello Ristorante.” (Note: I also read Novak’s memoir, all 662 pages!)
The best speech of Reagan’s career? “In the decade of our collaborations, the eulogy Reagan delivered on May 5, 1985, at the Bergen-Belsen concentration camp stands alone as the most significant and consequential.” I was unaware of the pre-speech fallout from this momentous day. Chapter 20, “Crisis at Home,” is a case study in the Crisis Bucket—and it’s my favorite chapter.
• Chapter 18, “Morning Again in America,” is also my favorite chapter! (Yes, you can have two favorites.) Khachigian describes his key role in creating the “Morning Again in America” documentaries for the 1984 re-election campaign and the GOP convention. He notes: “It can be more difficult to write a thirty- or sixty-second commercial than a twenty-five-minute speech. Telling a story in 110 or 115 words is agonizing…”

GOOD NEWS. This is not a puff piece on Nixon and Reagan (or the author). Khachigian has harsh words for many White House senior staffers (“wannabe speechwriters”), and ego-driven officials who “were smitten with the disease of proximity to the Oval Office.” His relationship with Nancy Reagan (“chief of staff”) deserves its own book.

TO ORDER FROM AMAZON, click on the title for BEHIND CLOSED DOORS: IN THE ROOM WITH REAGAN & NIXON, by Ken Khachigian (July 23, 2024). Listen on Libro (16 hours, 37 minutes). And thanks to the publisher for sending me a review copy.



BONUS: Watch the trailer here for the new movie, “Reagan,” starring Dennis Quaid, and opening Aug. 30, 2024.
 
 YOUR WEEKLY STAFF MEETING QUESTIONS:
1) Leaders and managers can learn much from the best and worst management practices in the White House. Bill Clinton’s chief of staff “carried around a card with the president’s top priorities written on it—and rebelled when Clinton tried to go off script.” Read more in The Gatekeepers: How the White House Chiefs of Staff Define Every Presidency. What are your CEO’s top priorities? Who’s holding your CEO (or pastor) accountable for results?

2) Watch for my next issue with a review of Tevi Troy’s new book, The Power and The Money: The Epic Clashes Between Commanders in Chief and Titans of Industry (Aug. 20, 2024). Listen on Libro (12 hours, 8 minutes). If you’re a longtime reader, you may recall I allocated two issues of Your Weekly Staff Meeting to review Tevi Troy’s 2021 book, Fight House: Rivalries in the White House from Truman to Trump. Click here for my “POTUS Pop Quiz.” QUESTION: What is one best practice (or one worst practice) of a recent White House occupant?
 
    
Mastering 100 Must-Read Books
Part 16: Keys to Memorable Speaking and Writing

Book #87 of 100: 15 Minutes Including Q&A

For your team meeting this week, inspire a team member to lead your “10 Minutes for Lifelong Learning” session by featuring Book #87 in Mastering 100 Must-Read Books

15 Minutes Including Q&A: 
A Plan to Save the World From Lousy Presentations

by Joey Asher 
 
Books #87 through #91 spotlight five memorable books to enrich your speaking and writing competencies. Q&A is “presentation duct tape,” says the author of 15 Minutes Including Q&A. “It fixes everything.”
    • Read my review.
    • Order from Amazon: 15 Minutes Including Q&A
    • Download the 100 Must-Read Books list (from John and Jason Pearson).

When speaking, begin with “the hook.” Asher writes, “Start by putting your finger on the business issue that your audience cares most about. A good way to arrive at your hook is to think, ‘If I were to ask my audience what worried them most about the topic I’m going to talk about, what would they say?’”

“The hook often starts with the following phrase, ‘I understand that you are concerned about…’” Your three points should be like bumper stickers: short and memorable, supported by stories. “Great speakers use lots of stories.”

And thinking about political speeches, I loved this line from then Secretary of State Henry Kissinger who asked the press, “Does anyone have any questions for the answers I’ve prepared?”
 

CLICK HERE FOR BOOKS BY JOHN

      


MORE RESOURCES:

• BLOG: Pails in Comparison
• SUBSCRIBE: Your Weekly Staff Meeting eNews
• JOHN'S BOOK REVIEWS: on Amazon 
• WEBSITE: Management Buckets
• BLOG: Governance of Christ-Centered Organizations


 NOTICE! Effective Oct. 1, 2025, all 657 eNews issues, previously archived on Typepad.com are slowly (!) being moved to a new website here. New book reviews will also be archived at John Pearson’s Buckets Blog. Or, click here for John’s recent book reviews on Amazon.

Behind Closed Doors - Part 1

 

Your Weekly Staff Meeting | John Pearson Associates
Issue No. 616 of Your Weekly Staff Meeting (Aug. 7, 2024) recommends a hot-off-the-press book on Nixon and Reagan—also a movie and two more books. Enjoy! Plus, click here to see book recommendations in all 20 management buckets (core competencies).

“Mr. Gorbachev, tear down this wall!” Watch for the new movie, “Reagan,” starring Dennis Quaid as President Ronald Reagan, coming Aug. 30, 2024. View the trailer.

 
Attn: Presidential Candidates!
“Read This Book!”

Hey! It’s August and for my readers in the Northern Hemisphere, you’re wondering what book you should read on vacation this month. Here’s my top pick—plus two more books arriving soon:

#1. BEHIND CLOSED DOORS: IN THE ROOM WITH REAGAN & NIXON, by Ken Khachigian (July 23, 2024). Order from Amazon. Listen on Libro (16 hours, 37 minutes). 



This Thursday, August 8, 2024, is the 50th anniversary of the day that U.S. President Richard Nixon announced he would be resigning the presidency the next day. That was 50 years ago—but Ken Khachigian’s hot-off-the-press page-turner reads like today’s headlines.

Has anything really changed in our presidential campaigns? Debates over if and when to debate. “Weird” references. Pollsters and policy wonks. VP picks. Name-calling. 

Full Disclosure! I’m just 100 pages into this fascinating book (watch for my full review), but I can confidently recommend it because Joanne and I joined friends for a sneak peek on July 23 when author Ken Khachigian spoke at the Richard Nixon Foundation in Yorba Linda, Calif. View the 56-minute video here:


In a talk on July 23, 2024, author Ken Khachigian revealed “inside info” about the preparation for the Frost/Nixon TV interviews which aired in four segments in 1977. Pictured (l. to r.) researcher Diane Sawyer, former president Richard Nixon, Khachigian (author), and presidential assistant Ray Price. Also shown: the briefing books for the interview. (View Khachigian’s talk here.)
 
When President Nixon resigned, he found seclusion in San Clemente, Calif.—also our home for the last 30 years. He asked Khachigian, who had served on his White House staff, to join him in San Clemente and help write his memoirs (all 1,136 pages!). But there’s more! Khachigian also served as President Ronald Reagan’s chief speechwriter, “trusted political adviser and favorite scribe.” 

While you wait for my review and my notes from Khachigian’s talk, coming yet this month, read Tevi Troy’s review of Behind Closed Doors, featured in the July 26, 2024, Wall Street Journal. And speaking of Tevi Troy…

#2. THE POWER AND THE MONEY: THE EPIC CLASHES BETWEEN COMMANDERS IN CHIEF AND TITANS OF INDUSTRY (coming August 20, 2024), by Tevi Troy. Order from Amazon. Listen on Libro (12 hours, 8 minutes). Read my review.



The author sent me his manuscript—and his insights are so, so timely! If you’re a longtime reader, you may recall I allocated two issues of Your Weekly Staff Meeting to review Tevi Troy’s 2021 book, Fight House: Rivalries in the White House from Truman to Trump. Click here for my “POTUS Pop Quiz.”

#3. FAITH FOR THE CURIOUS: HOW AN ERA OF SPIRITUAL OPENNESS SHAPES THE WAY WE LIVE AND HELP OTHERS FOLLOW JESUS (coming Sept. 24, 2024), by Mark Matlock (foreword by David Kinnaman). Order from Amazon. Listen on Libro (5 hours, 22 minutes). Read my review.



Mark Matlock now serves as the executive director of the Urbana Student Missions Conference. Read my review of the 2020 book he co-authored with David Kinnaman, Faith for Exiles: 5 Ways for a New Generation to Follow Jesus in Digital Babylon. (Read my review of Matlock's new book, Faith for the Curious.)
 
 YOUR WEEKLY STAFF MEETING QUESTIONS:
1) Ken Khachigian’s color commentary in Behind Closed Doors spotlights memorable moments and one-liners in Reagan’s and Nixon’s presidential campaigns and White House years. (“Are you better off than you were four years ago?” was scripted by Khachigian.) What’s the most memorable presidential speech you’ve heard or read? What’s your favorite line—and why?

 2) The authors of The Presidents Club: Inside the World’s Most Exclusive Fraternity note that Eisenhower’s people held rehearsals for Cabinet meetings. Kennedy was restless in long meetings; he hated them. (But after the Bay of Pigs debacle, he called Eisenhower for advice and changed his approach to meetings.) So…when you inherit a new boss (or board chair), how do you get-up-to-speed on your new leader’s style (and idiosyncrasies)?
 
    
Mastering 100 Must-Read Books
Part 15: Feeble Faith and Flabby Worship

Book #86 of 100: Let Us Prey

For your team meeting this week, inspire a team member to lead your “10 Minutes for Lifelong Learning” session by featuring Book #86 in Mastering 100 Must-Read Books

Let Us Prey: 
The Plague of Narcissist Pastors 
and What We Can Do About It
(Revised Edition)

by Darrell Puls
 
Books #82 through #86 spotlight five soul-strengthening books to connect you with the God of the Universe. Hmmm. Had I read a book on narcissism earlier in my career, could I have avoided some big leadership mistakes relating to Narcissistic Personality Disorder (NPD)?
    • Read my review.
    • Order from Amazon: Let Us Prey
    • Download the 100 Must-Read Books list (from John and Jason Pearson).

NPD DEFINED. According to the diagnostic criteria of the American Psychological Association, Narcissistic Personality Disorder is a “pervasive pattern of grandiosity (in fantasy or behavior), need for admiration, and lack of empathy, beginning by early adulthood and present in a variety of contexts, as indicated by five (or more) of the following…” Read my review of Let Us Prey. It includes three of the nine eye-popping statements about NPD.

And get this! “…deep inside the true narcissist sees himself as godlike and God as a terrifying rival.”
 

CLICK HERE FOR BOOKS BY JOHN

      


MORE RESOURCES:

• BLOG: Pails in Comparison
• SUBSCRIBE: Your Weekly Staff Meeting eNews
• JOHN'S BOOK REVIEWS: on Amazon 
• WEBSITE: Management Buckets
• BLOG: Governance of Christ-Centered Organizations

 NOTICE! Effective Oct. 1, 2025, all 657 eNews issues, previously archived on Typepad.com are slowly (!) being moved to a new website here. New book reviews will also be archived at John Pearson’s Buckets Blog. Or, click here for John’s recent book reviews on Amazon.


Inside Marine One: The World's Most Amazing Helicopter

What's not to like about a 10,000-foot view of four presidents from the cockpit of Marine One, the president's high performance helicopter? Read my review of Inside Marine One: Four U.S. Presidents, One Proud Marine, and the World’s Most Amazing Helicopter—and you'll have dozens of quotable facts for impressing your friends.  And for more book reviews, visit the Pails in Comparison Blog

Anything for a Golf Ball

 

Your Weekly Staff Meeting | John Pearson Associates
Issue No. 412 of Your Weekly Staff Meeting (Aug. 24, 2019) features a laugh-out-loud Kindle book on how to find lost golf balls—and why “golf hawkers” are so passionate. And this reminder: click here to download free resources from the 20 management buckets (core competencies) and, if you prefer, view this AI-generated podcast summary of this review at John Pearson's Buckets Podcast.



Summer Reading List #5

Anything for a Golf Ball: The Art of Finding Lost Golf Balls


Before summer evaporates here in the Northern Hemisphere and you’re overwhelmed with strategic plan deadlines, carpool juggling, and reattaching those winter storm windows, let’s squeeze in some golf.

There are three ways to have fun with golf:

#1. Q SCHOOL. Invest several thousand dollars in fees and enter the Professional Golf Association’s qualifying school. A few years back, I reviewed a fascinating book about the agony and the ecstasy of “Q School.” Read: Tales from Q School: Inside Golf's Fifth Major, by John Feinstein.

#2. WIN THE PGA FEDEX CUP. If you’re one of the Top-30 golfers on this planet this weekend, you have a shot at pocketing the first place prize money of $15 million. Imagine! More info here.

#3. OR…BECOME A GOLF BALL HAWKER.  What could be more fun and fulfilling than finding lost golf balls—and being officially declared a “Professional Golf Ball Hawker”? John Vawter shows you how in his laugh-out-loud Kindle book, Anything for a Golf Ball: The Art of Finding Lost Golf Balls.

In introducing the “Fine Art of Golf Ball Hawking,” Vawter (author, pastor, coach to pastors, and very funny guy) reports that American golfers lose 300 million golf balls per year.  And noting that 75 percent of those balls are found, he asks, “Do you know how many that means are yet to be found? So why is there any question about why hawkers hawk?”

He begins with important definitions:

Nomenclature: “Hawking, ball hawking, fishing, golf ball hawking, retrieving… all these words are interchangeable. Rawker is the person who rides in the cart but does not golf; but they hawk. Rider plus hawker = rawker.”

Ball hawking: “The fine art of finding a golf ball that the normal person cannot find or has no interest in finding. The Hawker Litmus Test: If you have bought a golf ball in the last two years you are not a real hawker.”

Hawker Logic: “A form of logic known only to hawkers. It does not have to be consistent with other forms of logic. It is a logic known only to hawkers… but it is clear and it makes sense to the hawker.”

Captain Ball Hawk: “The highest compliment a hawker can be paid is to be called, ‘Captain Ball Hawk.’ The hawker is motivated by these words: Anything for a golf ball.”

John Vawter is no armchair hawker. He’s the real deal and finds about 2,000 balls a year as he, apparently, also golfs. (Read this Oregon newspaper’s interview with Vawter.) 

His short book is a joy to read—whether you golf or just know someone who golfs. Examples:
• “A gentleman hawker does not pick up a ball until it stops rolling.”
• “A gentleman hawker—after slicing a ball into the living room of a house on the course—will always ring the doorbell and remove his shoes before entering the house to get the ball.”
• “The same person who would criticize the ball hawker probably does not like professional wrestling.” 

Vawter even invokes psychiatry to prove his point: “There is a certain amount of joy the hawker experiences when he sees a friend who used to ridicule his hawking but is now out in the rough looking for balls and yelling, ‘I found one’ when he makes the discovery of a ball in the wild. 

“Ball hawking is the tonic for physical and mental deficiencies that preclude the ball from going straight down the fairway. The confident ball hawker is doing what all other golfers secretly want to do but are too shy, weak or cowardly to do. Any golfing psychiatrist knows this to be true.”

Dare one hawk at exclusive golf courses? “New private clubs—still open to the public until membership is closed—are great places to find balls. Rich guys do not slow down to look for golf balls. If you are playing a public course and a guy from the exclusive private course you want to play happens to be put in your foursome, it is okay to downplay your hawking skills that day so as not to hurt your chances of his inviting you to his course.”

Green golfers. “The ball hawker stands secure in the smug awareness that he is environmentally correct since the retrieval and reuse of lost golf balls is one of the planet's highest forms of recycling.”

Brotherhood and sisterhood! “Turning off the highway to drive the road next to a fairway where you find lots of balls and seeing someone else already making the ‘hawking’ drive does not make the genuine hawker angry. He thinks to himself with great pride, ‘He ain't stealing, he's my brother.’”

Nostalgia. “Great hawkers will fly home from a golf vacation in Hawaii and remember the great hawking holes more than their first time back-to-back birdies."

Umm…who is demented? “Golf course designers who design the ponds with steep slopes so that balls hit into the water go to the deep bottom in the middle only to be found by scuba divers are a special breed of the demented.”

Vawter (the Rev. Vawter) could not resist the temptation to justify his hawking ways—with fresh theological commentary:

• “Pope John Paul the Second was not a ball hawker. This is not due, however, to Catholic theology. It has to do with the limitations and lack of versatility of the Popemobile on golf course terrain.”

“Billy Graham [was] a ball hawker. He says it is a direct practical carryover from his life's spiritual mission ‘to seek and save that which is lost.’”

• “Those who believe in reincarnation actually make the best ball hawkers because they are not just looking for lost balls... they are looking for their lost uncle.” 

• “New Agers do not make good ball hawkers because once they get in tall grass they lose sight of their mission of finding lost balls and start communing with the tall grass.”

• “If Jesus were walking the earth today, He would add the parable of the golfer searching for his lost golf ball to the story of the poor widow searching for her lost coin, since both parables contain profound spiritual lessons.”

“Hawkers are like priests... they know golfers' sins,” adds Vawter. “The golfing/hawking preacher is a fisher of men and of golf balls. Billy Graham told the story of a man with whom he golfed. The man had not had a good day hitting the ball or finding any balls in the weeds. At the end of the round Billy Graham asked if he could comment on the man’s golfing and hawking game. The man said yes. Billy Graham said, ‘All day long you have been asking God to damn your ball and all day long He has been answering your prayer.’”

Conversion: “When a golfer who used to make fun of you for hawking says, ‘This course has so many places to find balls, I would walk it without clubs just to find balls,’ you know you have made a convert.”

This is the perfect book when you need a break from your serious summer reading. Enjoy!

To order from Amazon Kindle, click on the title for Anything for a Golf Ball: The Art of Finding Lost Golf Balls, by John Vawter.



Your Weekly Staff Meeting Questions:
1) What avocation are you so passionate about that—someday perhaps—you might write a book about it?
2) You are the PGA’s FedEx Cup 2019 winner and they just handed you a check for $15 million. After taxes are deducted, what will you do with the remaining funds?
 





Spontaneous Soaking!
Insights from Mastering the Management Buckets Workbook 

One of the big ideas in the Hoopla! Bucket, Chapter 10, in Mastering the Management Buckets, is to create spontaneous hoopla! for your team.

One year I set up an 8-foot golf putting green in my office and invited team members to drop by anytime to practice their putting skills. The big idea: take a break to reduce the stress. Then at our next weekly staff meeting, I gave every team member $5.00 to buy their own stress-reduction devices for their own cubicles. "So when we drop by, you've got something whimsical or fun to distract us for a moment." 

The creativity was mind-boggling! One guy installed a Nerf basketball hoop. Others featured twirly gizmos on their desks and dart boards on their walls. Someone else had a Slinky®. (When was the last time you chased a Slinky down the stairs?) 

The hoopla! prize went to Jimmy Mellado, now president of Compassion International. Feigning disinterest and procrastination, he waited for two weeks and then at the end of a staff meeting, asked people to remain for one more agenda item. "I completed my assignment," he smiled, and then sprayed every surprised team member in the room with his bright orange Super Soaker® squirt gun!

For more resources from the Hoopla! Bucket, including links to more books and resources on team spontaneity and affirmation ideas, visit the Hoopla! Bucket webpage here.
 

               




JASON PEARSON: UNEXPECTED CREATIVE
.
Are you leveraging the extraordinary power of visual media to inspire your members, clients, or customers? And are you working with a partner that adds hoopla! to the mix? Check out the innovative work from Jason Pearson at Pearpod Media (branding, digital, print, and video).
 

 



VIEW A PODCAST SUMMARY of John Pearson's review of Anything for a Golf Ball. (Note: AI-generated, but it's even better than Pearson's review!) Click here.

MORE RESOURCES:

• BLOG: Pails in Comparison
• SUBSCRIBE: Your Weekly Staff Meeting eNews
• JOHN'S BOOK REVIEWS: on Amazon 
• WEBSITE: Management Buckets
• BLOG: Governance of Christ-Centered Organizations



Back Off the Ledge!

Click here to read "Golf Hawker" John Vawter's recent post, "Back Off the Ledge of Dysfunctional Mayhem," in the Lessons From the Church Boardroom blog.

 NOTICE! Effective Oct. 1, 2025, all 657 eNews issues, previously archived on Typepad.com are slowly (!) being moved to a new website here. New book reviews will also be archived at John Pearson’s Buckets Blog. Or, click here for John’s recent book reviews on Amazon.

The Ins-N-Outs of In-N-Out Burger

 

Your Weekly Staff Meeting | John Pearson Associates
Issue No. 585 of Your Weekly Staff Meeting (Nov. 29, 2023) features my second review of In-N-Out Burger’s 75-year history. And yes, I did serious research! And this reminder: click here to download free resources from the 20 management buckets (core competencies). Prefer podcasts to reading? View the AI-generated summary of my book review.


Enter your name in our drawing for a chance to win a FREE In-N-Out Burger 75th anniversary t-shirt! (Note: contest is over!)
 
These Burgers Check All 20 Buckets!

READER CONTEST! Share your feedback in this short reader survey and enter your name in the drawing for a chance to win a FREE 75th anniversary IN-N-OUT BURGER t-shirt! Click here. (Deadline: Monday, Dec. 4, 2023.)

How remarkable is this book? I reviewed this book three weeks ago on my Pails in Comparison Blog, but the book is so helpful, it mandates two reviews! Leaders and managers, especially, will find dozens of practical management nuggets, a short course in core values and measurable results—all packaged around a stunning focus on the customer. Peter Drucker (1909-2005) would be ecstatic! Take time to read:
.
You would certainly agree that any book reviewer worth his salt should do extensive research, right? And so it was mandatory that I visit my local In-N-Out Burger multiple times—purely for research, OK? (And speaking of salt—not too much on my fries, please. And per their “not-so-secret” menu, I’d like my fries extra crispy, aka “well-done.” Hmmmm. So good!)

If you live in Arizona, California, Colorado, Nevada, Oregon, Texas, and Utah, you may be close to an In-N-Out Burger location. With 391 stores in 279 cities, this 75-year-old company is still privately owned and continues to innovate in remarkable ways.

In my first review, I promised a second review noting In-N-Out Burger’s alignment with the 20 core competencies in my Management Buckets filing system. Here goes:

OUR CAUSE
#1. The Results Bucket. In-N-Out Burger’s team members are masters in hoopla! and results (that’s a winning combination!). Stores compete in 11 categories and they measure: burger volume increase, lowest associate turnover, excellence in food safety, and best trainer. The latter category measures “highest performing managers in training and development of their teams.”

#2. The Customer Bucket. While this entire In-N-Out Burger book is customer-centric, you’ll find numerous insights and practical ways to prioritize your customer. Example: “…printed on the signature line on every check we issue, it says, ‘This check was made possible by the customer.’”

#3. The Strategy Bucket. How do you scale from one store in 1948 to almost 400 In-N-Out Burger locations today? Here’s a clue. They build a regional warehouse first to ensure freshness. Next stop: New Mexico. The company also has growth plans in the east with a warehouse and store in Middle Tennessee. For more on strategy, read Scaling Up, my 2018 book-of-the-year.

#4. The Drucker Bucket. Package Peter Drucker’s long-acclaimed management wisdom with the spunk of Lynsi Synder’s grandmother—and you’ll begin to understand the success of In-N-Out Burger. Must-read: the Wall Street Journal obituary of Esther Snyder. “After the death of her second son in 1999, Mrs. Snyder herself became president, though she was then 79 and in poor health." She died in 2006 at age 85. I can only imagine the conversations now between Esther Snyder (a person of strong faith) and Peter Drucker! (Bonus: enjoy reading this mention of In-N-Out when business gurus honored Drucker at what would have been his 100th birthday.)

#5. The Book Bucket. As a child, Lynsi Snyder discovered that “playing office” at the corporate office was one of her favorite games. Her Uncle Rich’s office had “shelves upon shelves of books. Rich was a big reader.” (Note: Snyder’s book is very, very transparent—and she plans to write another book on life lessons learned from failed marriages and becoming president in 2010 at age 27.)

#6. The Program Bucket. Who names products, programs, and services in your organization? LOL! Read how “Animal Style” burgers and fries got their names.

OUR COMMUNITY
#7. The People Bucket. Wait. What? This corporate president has time to be in a rock and roll band (and race cars?). Taught by her husband to play the bass, Lynsi Snyder has added other team members to the In-N-Out band, “.48 Special”—an homage to the year the company began. “Each year we produce a big concert called Rock2Freedom to raise funds for our Slave2Nothing foundation.” As you read the book, try to affix one of the four social styles (see Book #7 in second article) to each Snyder family member: Harry (grandfather/co-founder), Esther (grandmother/co-founder), Uncle Rich (who became president), Guy (Lynsi’s dad and vice president), and Lynsi (now president).

#8. The Culture Bucket. “One thing I’m particularly proud of,” writes Lynsi Snyder, “is that I believe we’ve mastered what we call a ‘culture of yes.’” The author also notes she transformed their workplace from a “top-down” culture to an environment of servant leadership. 

#9. The Team Bucket. Employees were originally called “helpers,” but when Rich (Lynsi’s uncle) became president in 1976, he upgraded the title to “associates” and a year later, established the training department. Are the job titles for your team members intentional or outdated?

#10. The Hoopla! Bucket. Not surprising, In-N-Out Burger’s team members are masters in hoopla! In addition to the “friendly competition” between stores in 11 categories, each store also completes against other stores in softball, golf, volleyball, a trivia “Burger Bowl,” and more. Plus, one of many “Fun Facts” throughout the book notes this “insider tip” that kids under 12 enjoy free hot cocoa on rainy days!

#11. The Donor Bucket. Generosity is a central theme. In-N-Out Burger Foundation and Slave 2 Nothing Foundation help communities “become stronger, safer and better places to live.” Read more.

#12. The Volunteer Bucket. At just age 10, Lynsi Snyder was drafted into volunteer service for In-N-Out Burger. Uncle Rich valued her opinion and gave her business cards that read, “Lynsi Snyder, Children’s Affairs.”

#13. The Crisis Bucket. Oh, my. Eighteen months after Rich Snyder became president, a devastating fire ravaged the Baldwin Park, Calif., warehouse and corporate office space. Amazingly, with the help of faithful vendors, they kept every store supplied and open. Sadly, another crisis slammed the team in 1993. President Rich Snyder, two pilots, and another company executive, plus a fifth person, Jack Sims, lost their lives in a private plane crash. (I had connected several times with Jack. In 1986, he led a national convention seminar for CCCA, the association I led at the time.) Do you have a Crisis Bucket contingency plan? 

OUR CORPORATION
#14. The Board Bucket. In-N-Out Burger is privately owned and has no franchisees. But when I think of the Board Bucket, I’d suggest that if your organization holds board meetings in any of the states where In-N-Out has Cookout Trucks, you should certainly ask them to cater your next board dinner or event.


“You plan the event. We’ll cook the burgers. Whether it’s a corporate picnic, birthday or wedding, our Cookout Trucks are a great way for your guests to enjoy a hamburger, cheeseburger or Double-Double® without leaving the party.” More info.

#15. The Budget Bucket. On opening day, Oct. 22, 1948, prices at the first store featured 25-cent hamburgers, 30-cent cheeseburgers, and 10-cent bottles of pop. They sold 57 hamburgers that day. Now in 2023, many stores easily sell 2,000 or more burgers per day!

#16. The Delegation Bucket. You can’t micro-manage almost 400 stores from the corporate offices, so In-N-Out invests in training store managers who, in turn, train team members. Somehow, their company philosophy, mission statement, and “Cornerstones” have remained firm for 75 years. Did you know that they include chapter and verse references from the Bible on In-N-Out packaging?
   • Milkshake Cups (Proverbs 3:5)
   • Beverage Cups (John 3:16)
   • Holiday Beverage Cups (Isaiah 9:6)
   • Hamburger Bag (Revelation 3:20)
   • Fry Boat (Proverbs 24:16)

#17. The Operations Bucket. Oh, my. This book is an MBA course in operations. You’ll underline dozens of insights in every chapter. Fun Fact: In-N-Out pioneered the drive-thru speaker concept in 1949. The concept was so new that “…Harry had to introduce his customers to it and explain how to use it, or else they might get out of their car and start messing with the switches.” So Lynsi’s grandfather posted a sign in red letters that read:


#18. The Systems Bucket. Co-founder Harry Snyder trained new managers by giving them “a small leather notebook with tabs for use as a manual. The notebook was blank inside, but Harry would instruct the new manager to copy a series of detailed instructions into the notebook. He believed that hearing a message, then writing it down, would give every manager an extra advantage.”

#19. The Printing Bucket (aka The Communications Bucket). Three cheers for all the innovative vendors who expedite our printed rush jobs! In-N-Out Burger’s printer (also a customer!) suggested printing messages on what were then blank lap mats. “The earliest printed lap mats featured maps noting the eight In-N-Out locations…plus the managers' names.”

#20. The Meetings Bucket. Imagine all the meetings (training, strategy, performance reviews, and more) that executives have logged over 75 years. One meeting location that recently took on greater prominence is the In-N-Out Burger Pomona Dragstrip in Southern California. In 2023, In-N-Out Burger acquired the naming rights. You’ll enjoy reading more about the Snyder family’s avid connection to racing.

How about your organization? Are these 20 core competencies from Mastering the Management Buckets alive and well?

To order from Amazon, click on the title for The Ins-N-Outs of In-N-Out Burger: The Inside Story of California's First Drive-Through and How it Became a Beloved Cultural Icon, by Lynsi Snyder. Listen on Libro (6 hours, 52 minutes). And thanks to the publisher, Thomas Nelson, for sending me a review copy.



YOUR WEEKLY STAFF MEETING QUESTIONS:
1) Lynsi Snyder writes about the “iconic palm trees” that are In-N-Out Burger’s symbol. Most stores have two 20-foot palm trees that cross each other at 10 feet. You’ll also see the distinctive palm tree symbol on their packaging. What’s your symbol? Do your customers associate it with your programs, products, and services? 
 
2) Another fascinating book also checks all 20 Management Buckets boxes. Read my review of Becoming Trader Joe: How I Did Business My Way and Still Beat the Big Guys. Of the 20 core competencies (buckets), which one do we excel at? Which bucket needs major improvement? 
 
    
Mastering 100 Must-Read Books
Part 9: Five Powerful Assessments

Book #55 of 100: Born to Build

For your team meeting this week, inspire a team member to lead your “10 Minutes for Lifelong Learning” session by featuring Book #55 in Mastering 100 Must-Read Books
Born to Build: 
How to Build a Thriving Startup, a Winning Team, 
New Customers and Your Best Life Imaginable 

by Jim Clifton and Sangeeta Badal, Ph.D.

Books #51 through #55 spotlight five team-building books I’ve labeled “Five Powerful Assessments.” Jim Clifton, chairman of Gallup, writes: “People will ask you throughout your life, ‘Where do you work?’ and ‘What do you do?’ They never ask you, ‘What are you building?’ When conversations change to ‘What are you building?’ the world will change.”
   • Read my review.
   • Order from Amazon: Born to Build
   • Download the 100 Must-Read Books list (from John and Jason Pearson).

One of the 10 talents in Gallup’s online assessment is DISRUPTER, an entrepreneur who can “think outside the box” and “imagine possible futures.” That will enable your enterprise to move in a new direction with “market disruption.”

The other nine talents: Confidence, Delegator, Determination, Independence, Knowledge (“you constantly search for information that is relevant to growing your business”), Profitability, Relationship, Risk, and Selling. The selling talent includes people who are “ambassadors and evangelists,” who can “persuade others easily,” and “communicate clearly.”
 

  
            


 

PEARPOD | TELLING YOUR STORY.
Communicating your story succinctly takes more than a catchy slogan and a charismatic spokesperson. All the elements in your Cause, Community, and Corporation must align so there is coherence. (Read "The Coherence Premium" from HBR.) What do you do best? Do your customers know that? Call me: Jason Pearson at
Pearpod (Design, Digital, Marketing, Social).

 NOTICE! Effective Oct. 1, 2025, all 657 eNews issues, previously archived on Typepad.com are slowly (!) being moved to a new website here. New book reviews will also be archived at John Pearson’s Buckets Blog. Or, click here for John’s recent book reviews on Amazon.
 

Peter Drucker on Tools!

Peter Drucker, the father of modern management, wrote, “At least once every five years, every form should be put on trial for its life.” Do your tools and templates need a refresh? Check out the monthly report forms, board recruitment tools, and templates for trend-spotting exercises. Read ECFA Tools and Templates for Effective Board Governance: Time-Saving Solutions for Your Board, by Dan Busby and John Pearson. Click here for 22 blogs (one per tool).  



PODCAST #04: 
"In-N-Out Master Class"


View the AI-generated summary of my review of The Ins-N-Outs of In-N-Out Burger. Click here.

MORE RESOURCES:

• BLOG: Pails in Comparison
• SUBSCRIBE: Your Weekly Staff Meeting eNews
• JOHN'S BOOK REVIEWS: on Amazon 
• WEBSITE: Management Buckets
• BLOG: Governance of Christ-Centered Organizations

Behind Closed Doors - Part 2

  Issue No. 617 of Your Weekly Staff Meeting (Aug. 21, 2024) adds a “Part 2” to last issue’s mention of the memoir by Nixon’s and Reagan’s...