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Issue No. 227 of Your Weekly Staff Meeting (Aug. 20, 2011) highlights a book of 130 checklists, including 14 ways to facilitate a meeting—and how to infuse them with energy and substance. You’ll also note a way to leverage this book’s wisdom once a week for over two years. And this reminder: check out my Management Buckets website with dozens of resources and downloadable worksheets for your staff meetings.

130 Checklists!
Rats! I wish I had written this week’s book! It’s very, very good and will probably make my Top-10 list for 2011. It’s got checklists and I’m big on checklists. (FYI: one of my Top-10 books from last year, The Checklist Manifesto: How to Get Things Right, was just ranked No. 7 on this month’s New York Times’ paperback business bestseller list.)
So when Jim Canning recommended Smart Moves for People in Charge: 130 Checklists to Help You Be a Better Leader, I was immediately hooked—even before the book arrived. It exceeded my expectations by about 129!
The “checklists” run about three pages each, but each item on the checklist has been expertly honed down to just the big idea, with three to five lines of color commentary. That’s it—the big idea, an insight—and you’re in and out. Examples:
Checklist No. 48: Nine Guidelines to Make Praise Motivating
#1. Overcome your reasons for not praising enough (there are three).
#9. Initiate a team-of-the-month program. “Your company will be one of the very few that elevates work teams in this way.”
Checklist No. 50: Seventeen Inexpensive Ways to Reward Employees
#12. Taking a member of the support staff on a sales call. “People in support roles may spend their entire careers without meeting those people who ultimately pay their salaries—customers. What this trip will cost is puny compared to the motivation it will purchase.”
Checklist No. 56: Thirteen Tactics for Increasing Teamwork
#1. Create a teamwork culture. “Rename staff meetings ‘team meetings.’”
Checklist No. 61: Eighteen Tips for Conducting a Selection Interview
#7. Stay away from hypothetical questions. “Whenever you ask, ‘What would you do if…’ you encourage the candidate to guess at what answer you’re looking for rather than tell the truth. These are hypothetical questions calling for hypothetical responses. Since you’re not hiring a hypothetical candidate, it’s best to avoid them. Instead ask, ‘When was the last time you encountered…? How did you handle it?’”
Each of the 130 checklists has an average of 10 to 20 big ideas—with easily 1,200 ideas in this 296-page goldmine. The first of nine sections, for example, “Build Your Executive Power,” has more than 150 ideas, plus the short color commentaries and some memorable call-outs. You’re probably familiar with half of the ideas (but maybe not practicing all of them)—but likely 20 percent of the ideas are new gems for you, or certainly many of your team members, including those you’re mentoring.
Each of the nine sections, like Spread the Word, Lead Your Team, Build Your Team, Stay Close to the Customer, and Find Your Balance, conclude with a dozen or more pithy quotations. Example: under “Twelve Quotes Worth Quoting About Teamwork,” the authors include this from former Boston Celtics NBA Coach Red Auerbach, “They said you have to use your five best players, but I found you win with the five that fit together best.”
The call-outs scream-out to be shared immediately! For example:
“A consultant advised one manager to initiate a gripe session with several dissatisfied employees. The manager responded, ‘Are you crazy? All they’ll do is complain!’ To which the consultant retorted, ‘I hope so—that’s just what a gripe session is for.’”
Speaking of consultants, there’s a checklist titled, “Ten Tips for Hiring a Consultant.” The call-out is brilliant! “If you can’t fully identify the problem in advance, consider using one consultant to identify the problem and another to help you solve it. Here’s one reason why. Let’s say you know you’ve got serious morale problems but haven’t figured out why. If you hire a human relations consultant both to pinpoint the cause and to recommend solutions, you’re tempting that consultant to find the problems he knows how to solve.”
Or, as Abraham Maslow said, “If the only tool you have is a hammer, you treat everything like a nail.”
How can you not buy this book when the checklists are so tempting?
--13 Ways to Get Employees to Keep You Informed
-- 6 Red Flags of Burnout
--13 Steps to Delegate Effectively
--17 Ways to See Your Business Through Your Customers’ Eyes
--10 Steps to Resolve Customer Complaints
-- 9 Tips for Creating a Succession Plan
-- 8 Ways to Get Great Value From Mentoring
-- 9 Methods to Handle an Insubordinate Manager
--13 Ways to Make Sure Your Incentives “Incent”
--18 Management Classics You Should Read
--15 People to Listen To
--64 Business Terms to Have on the Tip of Your Tongue
-- 7 Tips for Giving Off-the-Cuff Speeches
[x] Check! Like I said…this is a goldmine!
To order this book from Amazon, click on the title for Smart Moves for People in Charge: 130 Checklists to Help You Be a Better Leader, by Sam Deep and Lyle Sussman.
YOUR WEEKLY STAFF MEETING QUESTIONS:
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1) Gutsy idea: “From this book’s table of contents, select the 25 leadership behaviors you believe are most essential to your success (e.g. ‘Managing your time effectively’). Give the list to your employees and ask that they identify the three behaviors that you display most consistently and the three you display least consistently. Tabulate the results. Ask humbly for explanations and perhaps examples of feedback you don’t understand. (For even greater impact, ask employees to choose the 25 leadership behaviors they’ll evaluate in you.)”
2) OK…who wants to borrow this book for a week? Your assignment: report back at our next team meeting on just one checklist—and what you learned. Then inspire another member to do the same for next week. (Note: with 130 checklists, you can keep your team meetings energized for over two years with just one book!)
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Hire Healthy People!
Insights from Mastering the Management Buckets: 20 Critical Competencies for Leading Your Business or Nonprofit
One of the big ideas in the Culture Bucket, Chapter 8, in Mastering the Management Buckets is to hire for attitude, not aptitude. Other thoughts on culture and core values:
Max DePree: “The corporation can never be something we are not.”
Miles McPherson: "One way to get a healthy culture is to hire healthy people."
For five book recommendations on culture and core values, plus other resources, visit the Culture Bucket webpage.
• BLOG: Pails in Comparison
• SUBSCRIBE: Your Weekly Staff Meeting eNews
• JOHN'S BOOK REVIEWS: on Amazon
• WEBSITE: Management Buckets
• BLOG: Governance of Christ-Centered Organizations
• PODCASTS: John Pearson's Buckets Podcasts
NOTICE! Issues No. 1 to 657 of Your Weekly Staff Meeting (2006 to 2025), previously archived on Typepad.com are slowly (!) being moved to this blogsite you are on now (John Pearson's Buckets Blog).
Issue No. 217 of Your Weekly Staff Meeting (May 15, 2011) highlights a page-turner book on innovation and experimentation with dozens of “I didn’t know that” examples from Pixar, Frank Gehry, early-era HP, and many others. I read it on my new Amazon Kindle, but I think I prefer books you can touch, feel and loan out. And this reminder: check out my Management Buckets website with dozens of resources and downloadable worksheets for your staff meetings.
Fail Quickly to Learn Fast
“The writers for the humor publication, the Onion, known for its hilarious headlines, propose roughly six hundred possibilities for eighteen headlines each week,” reports Peter Sims in his fascinating book, Little Bets. That’s just a three percent success rate for headline writers. Yikes. Or maybe not yikes.
Subtitled, “How Breakthrough Ideas Emerge From Small Discoveries,” we quickly learn—through dozens of mini-case studies—that innovation comes through hard work, experimentation, and bosses who are cheerleaders for failure. (And I would also guess innovation happens with a healthy dose of weekly staff encouragement, motivation and hoopla-type fun. I mean, what if your best headline ideas were ranked 19th each week?)
Example: Comedian Chris Rock tests, tests and re-tests every joke—and every word—for up to six months (or even a year) at his local comedy club before he takes his hour-long act on the road or on national television.
Example: Amazon CEO Jeff Bezos has built an “experimental discovery mentality” so that “whether or not employees are doing so is a part of their performance reviews.” (Read more about Amazon.)
The author adds, “Like Chris Rock, Bezos has accepted uncertainty; he knows that he cannot reliably predict which ideas for new markets will work and which won’t. He’s got to experiment. One such example is a feature the company launched that would compare a customer’s entire purchase history with its millions of other customers in order to find the one person with the closest matching history. In one click, Amazon would show you what items that customer purchased.
“‘No one used it,’ Bezos has said. ‘Our history is full of things like that, where we came up with an innovation that we thought was really cool, and the customers didn’t care.’”
It’s all about making a series of little bets—not one humongous bet—just little ones with the hope that just a couple will pay big dividends. “Experimental innovators like Rock, Brin and Page, Bezos, and Beethoven don’t analyze new ideas too much too soon, try to hit narrow targets on unknown horizons, or put their hopes into one big bet. Instead of trying to develop elaborate plans to predict the success of their endeavors, they do things to discover what they should do. They have all attained extraordinary success by making a series of little bets.”
The book surprised me. I expected cute little success stories like, “Well…I just flipped the spaghetti onto the wall—and it stuck!” Instead, the innovators of little experiments were actually productive creative teams of “rigorous, highly analytical, strategic and pragmatic” people. There are no step-by-step formulas.
Instead, there is a focus on five fundamentals: 1) Experiment (fail quickly to learn fast); 2) Play (a fun environment never snuffs out or prematurely judges the ideas—the case study on Pixar is amazing); 3) Immerse (get out with customers and learn from the ground up); 4) Reorient (make small wins and necessary pivots); and 5) Iterate (repeat, refine and test frequently).
Caution though: this approach is a 180-plunge from what the profs taught us. He quotes Sir Ken Robinson, “We are educating people out of their creativity.” Plus, most management approaches are all about reducing errors and risk—not giving license to having a good whack at a half-baked idea. Goodness, this is God’s money we’re wasting!
So…is this just one more niche business book—a good read, a few memorable stories—and then back to real-life-in-the-trenches? Hopefully, no. Leverage the insights of Little Bets in your planning process—with one mega-caveat. “The fact is that much of what we would like to be able to predict is unpredictable.
"Global market movements, political and cultural complexities, and demographic shifts constantly reshape the ground beneath us. This certainty of uncertainty is becoming ever more evident with the accelerating pace of technological change. The Internet has reduced communications barriers and allows new players from different corners of the world to rapidly emerge and compete globally. Thus a key flaw with the top-down, central planning approach is how limited it is in allowing us to be limber and able to discover new ways of doing things.”
Yikes…I’ve exceeded my prudent word limit—but I have another 100 paragraphs or whole pages of Little Bets highlighted you’ll have to discover for yourself. BTW, I read this on my new Amazon Kindle—and love the highlighting and note-making options. Perfect for airplanes; but not as easy to pass around the room during my workshops and board consultations! I’m still undecided about it.
To order this book from Amazon, click on the title for Little Bets: How Breakthrough Ideas Emerge From Small Discoveries, by Peter Sims.
Your Weekly Staff Meeting Questions:
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1) Sims quotes from the book, The Fog of War, saying former U.S. Secretary of Defense Robert McNamara (under Kennedy and Johnson) fell prey to the “illusion of rationality.” He says “it happens when ideas or assumptions seem logical in a plan, spreadsheet model, PowerPoint, or memo, yet they haven’t been validated on the ground or in the real world.” Do we have any recent examples of this in our shop?
2) How effective are we at “failing quickly” to learn fast?
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Singing From the Same Songsheet
Insights from Mastering the Management Buckets: 20 Critical Competencies for Leading Your Business or Nonprofit
One of the big ideas in the Printing (Communications) Bucket, Chapter 19, in Mastering the Management Buckets is to choose a stylebook and stick with it.
I use the Associated Press Stylebook as my bible for abbreviations, capitalizations, style, dates (is it December 10 or Dec. 10?), etc. For example, the AP Stylebook says San Clemente, California (in a sentence) should be abbreviated as “San Clemente, Calif.” not “San Clemente, CA.” Every stylebook is different, but you must pick one. In your newsletters, websites and press releases, you’re striving for consistency—so every team member is singing from the same songsheet.
For more help visit the Printing Bucket webpage.
MORE RESOURCES:
• BLOG: Pails in Comparison
• SUBSCRIBE: Your Weekly Staff Meeting eNews
• JOHN'S BOOK REVIEWS: on Amazon
• WEBSITE: Management Buckets
• BLOG: Governance of Christ-Centered Organizations
• PODCASTS: John Pearson's Buckets Podcasts
NOTICE! Issues No. 1 to 657 of Your Weekly Staff Meeting (2006 to 2025), previously archived on Typepad.com are slowly (!) being moved to this blogsite you are on now (John Pearson's Buckets Blog).
Issue No. 166 of Your Weekly Staff Meeting (Dec. 4, 2009) highlights a remarkable hot-off-the-press new book to spark generosity in your own life. It’s also the perfect Christmas gift for donors and colleagues. And this reminder: check out my Management Buckets website with dozens of resources and downloadable worksheets for your staff meetings.

Bon Appetit!
The author of Being Generous shares a transparent axiom at the beginning of his 139-page panoramic and profound sweep of global generosity. He confesses, “I had to practice religious disciplines in order to become more generous. This is something I still must work at constantly, for ultimately the business of giving is unfinished business.”
The good news: this is a no-brainer gift book for every person who wants to be a God-honoring and generous giver. The bad news: just when you thought you understood generosity and believed yet-one-more-book is certainly not needed on the subject, Theodore Roosevelt Malloch serves up a sumptuous feast. In 139 pages, no less!
You may be tempted to sample the dessert first: 27 one-page profiles of generous givers from the Pew Family to the Maclellan Family. From George Cadbury to William Wilberforce. From Bach and Mendelssohn to J.C. Penney, John Walton and Eli Lilly. Then there’s Joan Kroc, Mother Teresa, Oprah Winfrey, Bill and Melinda Gates, Warren Buffett and C.S. Lewis. The profiles will enlighten and, often, surprise you.
Malloch writes, “The story is told that when a friend heard that Lewis had given money to a beggar in Oxford, the friend remarked that he shouldn’t have done so because the beggar would only spend the money on alcoholic drink. Lewis replied, ‘If I kept the money, I would only have spent it on drink!’”
But the profiles are just the dessert. The meat and potatoes (10 short chapters) offer remarkable and synergistic insights. Malloch delivers a smorgasbord of generosity research and commentary: historical, political (why socialism inhibits generosity), religious (all the major religions promote generosity), theological, physiological (our brains are hardwired to give), societal, scientific and cultural. You’re quickly convinced. You must embrace generosity as a virtue—and help others to do the same.
Being Generous is profound—yet very, very readable. It’s not yesterday’s leftovers—it’s new thinking pulled from the widest array of knowledge—served up with inspiring side dishes that motivate and are generously seasoned with wisdom.
Malloch suggests we give greater priority to a balanced diet of time, talent and treasure (not just treasure) when practicing the virtue of generosity. He proposes a “Generosity Index” that would chart two items along an axis:
• How you use your time (your date book)
• How you use your money (your check book)
“By calculating these two points along a graph,” he adds, “you could see where you are in terms of generosity. You could tell if you are living a generous life and if any axis is falling short. You could compare yourself with others and against yourself over time, year-to-year, decade-to-decade.” He’s on to something.
If you’re a pastor, or a CEO or development officer of a nonprofit, this is a no-brainer Christmas gift for yourself and for your Top-100 donors. If you’re just hungry to be a more generous person, bon appetit!
To order this book from Amazon, click on the title for Being Generous, by Theodore Roosevelt Malloch.
Your Weekly Staff Meeting Questions:
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1) How much should we keep for ourselves—and how much should we give? C.S. Lewis said, “I am afraid the only safe rule is to give more than we can spare.” Do you agree?
2) The author describes an entrepreneur who started his company one year and then a company foundation by the second year. He said, “I believe you start giving when you have nothing. Then, when you become successful, it’s a habit from the heart.” What giving habits have you formed in your own life and in the lives of the children in your circle of influence?
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Extravagance & Exuberance
Insights from Mastering the Management Buckets: 20 Critical Competencies for Leading Your Business or Nonprofit
One of the big ideas in the Donor Bucket, Chapter 11, in Mastering the Management Buckets is is that generosity should be marked by extravagance and exuberance.
In 1 Chronicles 29 (The Message), King David addressed the nation and announced he was giving his personal fortune of gold and silver for the temple project. He challenged the people: “And now, how about you? Who among you is ready and willing to join in the giving?” (v. 7).
The leaders and the people then gave extravagantly! According to verses 6 through 8, the fundraising campaign contributions totaled 188 tons of gold, 377 tons of silver, 679 tons of bronze and 3,775 tons of iron, plus precious jewels! (Note for the file: God is not short of money.) The Scriptures record the people’s response in verse 9: “And the people were full of a sense of celebration—all that giving! And all given willingly, freely! King David was exuberant.”
For more books, insights and resources, visit the Donor Bucket webpage at the Management Buckets website.
MORE RESOURCES:
• BLOG: Pails in Comparison
• SUBSCRIBE: Your Weekly Staff Meeting eNews
• JOHN'S BOOK REVIEWS: on Amazon
• WEBSITE: Management Buckets
• BLOG: Governance of Christ-Centered Organizations
• PODCASTS: John Pearson's Buckets Podcasts
NOTICE! Issues No. 1 to 657 of Your Weekly Staff Meeting (2006 to 2025), previously archived on Typepad.com are slowly (!) being moved to this blogsite you are on now (John Pearson's Buckets Blog).
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Issue No. 389 of Your Weekly Staff Meeting (July 29, 2018) warns—those famous quotations from Mark Twain, Yogi Berra, and Ernest Hemin...