Really, Pearson? You read
another book on predicting and preventing conflict in the workplace and at home? Why?
Duh! But this review isn’t about me and my conflicts—but I’ll tell you what intrigued me about this book.
(And for the record: this is the first of my “Summer Shorts” reviews—quick-read reviews of books to bring along to the beach or the mountains.)#1. FIVE CONFLICT STYLES. For years, I’ve addressed conflict through the filter of the four social styles (see the
People Bucket): Analyticals, Amiables, Drivers, and Expressives. But the co-authors of
How to Get Along With Anyone (Fortune 500 consultants, coaches, mentors to pro athletes, psychologists, mediators, and more) say there are
FIVE conflict styles—and you can master them.
Hmmm! •
AVOIDER: Uninterested in minor details; excels in solitary work with a knack for concentration.
•
COMPETITOR: Always pushing the envelope; never rests on laurels and takes risk for achievement.
•
ANALYZER: Evidence-based and methodical; patiently gather info before acting.
•
COLLABORATOR: A deeply caring, “oration virtuoso” relying on exceptional relationships skills.
•
ACCOMMODATOR: Prioritizes achievements and well-being of those they care about over their own.
Recognize anyone on your team—or in your family. Or you?#2. MEMORABLE NICKNAMES! Warning! You may be tempted to order office nameplates with appropriate nicknames for your co-workers, but maybe hold off until your whole team has read the book. (LOL.) John Eliot and Jim Guinn deliver these memorable monikers:
•
AVOIDER: The Golfer, The Chess Master, The Artist, The Architect
•
COMPETITOR: The Linebacker, The Firefighter, The First Responder, The Race Car Driver, The Gladiator
•
ANALYZER: The General Manager, The Detective, The Explorer, The Archaeologist
•
COLLABORATOR: The Agent, The Diplomat,
The Hostage Negotiator •
ACCOMMODATOR: The Point Guard, The Concierge, The Conductor, The Sherpa
What’s your nickname?#3. BEST & WORST TEAMMATES. Face it—we naturally gravitate to certain styles. The authors enrich those inclinations with best and worst pairings. Examples:
BEST TEAMMATES: • Avoiders work well with Accommodators.
• Competitors work well with Avoiders.
• Analyzers work well with Collaborators.
• Collaborators work well with Analyzers.
• Accommodators work well with Avoiders.
WORST TEAMMATES: • Avoiders
don’t work well with Analyzers.
• Competitors
don’t work well with Analyzers (in the short term), and Accommodators (in the long term).
• Analyzers
don’t work well with Accommodators.
• Collaborators
don’t work well with Avoiders.
• Accommodators
don’t work well with Competitors.
Note: This is the first of our “Summer Shorts” book reviews—short, crisp, and ready for your summer vacation. Enjoy!
#4. QUICK SNAPSHOTS. The description of each of the five conflict styles includes one-liner memorable snapshots, including:
Common Triggers, Strengths, Weaknesses, Ideal Conflict Scenarios, Main Mo, and per above—Nicknames, Best and Worst Teammates. Examples:
•
Common trigger for Analyzers: “Haste or rushing; unrealistic offers or proposals; egotistical people, uncompromising people.”
•
Common trigger for Competitors: “Back seat drivers; excessive opinions about how a task is or should be being performed; passiveness; inaction, excuses.”
#5. POP QUIZ! CONTEMPORARY EXAMPLES! The authors identify well-known examples of each style. So here’s my pop quiz: Identify the style represented:
• Owl from
Winnie-the-Pooh • Mike Singletary
• Prince Harry
• Dr. Ruth
• George Bailey (Jimmy Stewart) in
It’s a Wonderful LifeBONUS! BIG 4 CHECKLIST. Normally, I look for the meat of a book on or around
page 25. But I was patient and Eliot and Guinn delivered the payoff on page 55: “Big 4 Checklist.”
I photocopied this and will bring it to my next meeting! The first of five columns lists the five conflict styles and then the other column headings showcase the “Big 4 Checklist” in four categories: Mode, Timing, Tone, and Route. Example:
How will The Avoider response when her back is against the wall? •
Mode: E-mail
•
Timing: As late as possible
•
Tone: Dismissive then blunt
•
Route: Avoid, then straight to the source
NEED MORE HELP? Visit the authors’ website, “
The Conflict Docs” to learn more. You can also purchase “The Conflict Styles Assessment,” a practical, hands-on tool “designed to help you identify different conflict types.” And as I mentioned, it’s almost summer here in the Northern Hemisphere, so I’m opting for shorter reviews for a month or two, knowing my vacationing readers will have more time to read these books.
Enjoy!
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